Customer care is probably the most crucial element of tourism, to any company for that matter. A nation may have the best attractive wild animals on the planet; however, if it deals with tourists poorly, it will all be of no use.
They claim that bad information moves fast yet positive info travels really. It’s about initial or passed on opinions. If tourists are treated terribly in this era of the international village, information would move very fast as a bushfire.
The end consequence will be a huge reduction in tourist arrivals.
However, once you take good care of the tourists during their stay in the country as the explore the various attractions; these would be the unpaid ambassadors who would preach of your goodness once they return to their home countries at the end of their safari.
While addressing us, Mr. Geoffrey Meena the Tanzania Tourist Board marketing manager said that it is for this reason that they encourage all hotel owners in Tanzania to offer their staff excellent in-house training regarding customer care.
He said right after the number of tourists in the country increased resulting into higher demand for hotels; stress should presently be on in-house training for their staff, particularly in customer care.
He couldn’t be more than right! Simply because tourists would prefer to get worldwide standards of hospitality at the hotels they will be stay at during their stay in Tanzania.
We should keep in mind that a number of the tourists save for several months or even years just to pay for their safari fare and flight fare to this life memorable destination of Tanzania.
Because of that they really expect to obtain great value for their cash, plus anything less wouldn’t do. Needless to say, the front-office staff such as waiters, housekeepers as well as receptionists have to obtain skills in customer care while on the job following acquiring theoretical training hotel establishments.
Customer care incorporates the behavior of all hotel staff. This is a crucial necessity for them to be alluring yet politeness and instant response to the customers’ needs. However, maybe the most essential element of customer care is loyalty.
A nation could have the finest tourist attractions on the planet and amazing tourist hotels, however, if its employees aren’t trustworthy, this may turn away tourists.
We ought to keep in mind that there are several nations having tourist attractions that are very amazing and worth visiting.
And even though Tanzania could have exceptional tourist attractions, in case tourists are not handled well we can just forget about rising number of tourists.
Meena stressed that precisely what is needed is for the hotel management to have an extensive on job training for all their staff members.
This kind of training has to include learning a number of other languages, especially those spoken by the majority of tourists visiting Tanzania. At least each of the hotel employee staff should know how to speak and even write Kiswahili.
The advantage of hotel staff learning different languages is that they can easily communicate with the tourists that can’t speak the local Tanzania language.
In addition, this will enable the staff to actually work in whichever hotel on the planet, hence broadening their market. In the long run we could have Tanzanian retirees employed in hotels in oversea nations. The hospitality sector has a very big market so we should set out and exploit it.
